FAQ

Check out our most frequently asked questions below and get all the info you need! If you’ve got any bonus questions, no worries—just chat with us on live chat or WhatsApp, and we’ll be happy to help you out. We’re here for you!

Our products are available in either Excel or Google Sheets format. Each product is listed with the available formats, and you can select the one you prefer before checkout. If you purchase the wrong version, please reach out to us, and we will assist you.

No, all our templates—Annual Budgeting Template, Monthly Budgeting Templates, and Savings and Sinking Funds Template—come in three color options: Blue, Green, and Mixed Colors. These are not separate files; they are the same file, just with different color themes for visual preference. You can select your preferred color.

 Yes, you can customize the templates to suit your personal needs. Each product is designed to be flexible and editable so you can easily adjust it as necessary.

All products are offered with a one-time payment. There are no monthly subscription fees.

 Once you complete the payment and checkout process, you’ll be automatically redirected to a download page where you can access your purchased product.

Immediately after completing the payment, you will be redirected to the download page where you can access the product and download it in the file format.

 We currently accept M-Pesa payments through our TILL number linked to the payment process. We will also be adding PayPal, Visa, and MasterCard payments soon. If you wish to use a different payment method, please contact us for assistance, and we will help you.

You can order and download the template in two ways:

  • Directly through the website: Complete the checkout process, and once payment is confirmed, you can download your product immediately.
  • Order via WhatsApp: If you prefer, contact us via WhatsApp. After making your payment, share your email address, and we’ll send the template directly to your email.

If you do not receive your download, please contact us via phone or WhatsApp Immediately at +254718611900, and we will resolve the issue as soon as possible.

If you experience any issues or need assistance with the templates, please contact us! Winnie is here to help. Each product comes with a tutorial (either in video or text format) to guide you through. If you still have questions, we are happy to provide support.